Shipping policy
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SHIPPING POLICY
Processing Time
All Certified Empire products are custom-made and produced to order.
Because our products are handcrafted and manufactured specifically for each customer, production typically requires 10–15 business days before shipment.
During holidays, product launches, high-volume periods, or unforeseen manufacturing delays, production times may be extended.
Customers will receive tracking information once their order has been shipped.
Domestic Shipping (United States)
Standard Shipping:
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3–5 Business Days after production
Express Shipping:
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1–2 Business Days after production
Shipping times begin after production has been completed.
International Shipping
Certified Empire proudly ships worldwide.
International shipping times vary by destination country, customs processing, and local carrier services.
Estimated delivery after production:
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Canada: 5–10 Business Days
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Europe: 5–15 Business Days
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Australia: 7–15 Business Days
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Other International Destinations: 7–20 Business Days
Customers are responsible for any customs duties, import taxes, or fees required by their country.
Order Tracking
Once your order ships, tracking information will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to update.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
Certified Empire is not responsible for packages delayed, lost, or returned due to incorrect shipping addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.
Email:
certifiedempiretrucking@gmail.com
We will work directly with the shipping carrier to investigate the issue.
Contact Information
For shipping questions or order assistance, contact:
Certified Empire
Email: certifiedempiretrucking@gmail.com
Built In Pain. Crowned In Purpose.