We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at certifiedempiretrucking@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at certifiedempiretrucking@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at certifiedempiretrucking@gmail.com.

RETURN & REFUND POLICY

Last Updated: June 2026

Thank you for shopping with Certified Empire.

Because our footwear, apparel, handbags, and accessories are handcrafted and produced specifically for each customer, production begins shortly after an order is placed.

Production Time

Most products require approximately 10–15 business days for production before shipment. During high-volume periods, production times may vary.

Returns

Due to the custom-made and made-to-order nature of our products, all sales are final.

We do not accept returns for:

• Incorrect size selection by the customer
• Buyer's remorse
• Change of mind
• Customized or made-to-order products
• Normal wear and tear

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Your request must include:

• Order number
• Full name
• Description of the issue
• Clear photographs of the product and packaging

Claims submitted after 7 days may not qualify for review.

Approved Claims

If a claim is approved, Certified Empire may provide one of the following:

• Product replacement
• Store credit
• Refund at our sole discretion

Order Cancellations

Orders may only be canceled within 24 hours of purchase if production has not begun.

Once production starts, orders cannot be canceled.

Shipping Delays

Certified Empire is not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• Natural disasters
• Events beyond our control

Contact Information

For all support inquiries, contact:

Certified Empire
📧 certifiedempiretrucking@gmail.com

Our Promise

Certified Empire stands for discipline, ambition, resilience, and excellence. We are committed to delivering premium handcrafted products that reflect the standards of our brand.

Built In Pain. Crowned In Purpose.